This Refund & Cancellation Policy applies to all fee payments made by students, parents, or guardians of Tutolink Coaching Institute (hereinafter "the Institute") for courses, programs, test series, study materials, or any other services offered through online payment modes including UPI, credit/debit card, net banking, and digital wallets processed via Easebuzz, our RBI-authorised Payment Aggregator partner.
RBI Compliance Notice: As mandated under the RBI Master Direction on Regulation of Payment Aggregators, 2025, refund policies must be disclosed upfront to payers before the transaction is initiated. By proceeding with payment on www.tutolink.com, the payer confirms they have read and accepted this policy in full.
Refund requests must be submitted within 7 calendar days from the date of successful payment. Eligibility is determined based on the timing of the request and the number of sessions attended:
| Situation | Refund Amount | Conditions |
|---|---|---|
| Within 7 days, before batch start | 100% of course fee | Less processing fee up to ₹500 |
| Within 7 days, 1–2 classes attended | 75% of course fee | Of net fee paid |
| After 7 days or 3+ classes attended | No Refund | Except under special circumstances |
| Failed / duplicate transaction | 100% Refund | Auto-processed within 5–7 business days |
Security Notice: All payment data is processed by Easebuzz, an RBI-authorised Payment Aggregator compliant with PCI-DSS/PA-DSS standards and RBI Cyber Resilience & Digital Payment Security Directions, 2024. The Institute does not store any card number, CVV, UPI credentials, or net banking details on its servers. All payment system data is stored within India per RBI data localisation circular, 2018.
Refunds will not be issued under the following circumstances:
Email within 7 days with payment receipt & enrollment details
Team verifies eligibility as per this policy
Written confirmation sent to registered email
Refund credited to original payment instrument via Easebuzz
Timeline Notice: Total refund turnaround is approximately 10–12 business days from the date of approval. Actual credit to the payer's account may vary based on the student's bank or card issuer processing timelines. Easebuzz settlement timelines are governed by RBI's prescribed T+n framework.
As required by the RBI Master Direction 2025, a documented 3-level dispute resolution mechanism is in place:
Contact the Institute's Grievance Officer within 30 days of the transaction date.
If unresolved within 15 business days by the Institute, escalate to Easebuzz merchant support channel with your transaction ID and complaint reference number.
If the dispute remains unresolved after Level 2, the payer may file a complaint with the RBI Ombudsman for Digital Transactions at: cms.rbi.org.in
Exceptions outside the standard 7-day refund window may be considered at the sole discretion of the management in the following cases:
In such cases, the Institute may offer a full refund, partial refund, or course transfer credit. The decision of the management is final and binding.
As an alternative to a monetary refund, students may opt to transfer enrollment to a different batch or course of equal or lesser value within 15 days of the original payment date. A one-time administrative transfer fee of ₹200 may apply. Transfer requests are subject to seat availability.
By completing payment on www.tutolink.com, the student and/or guardian acknowledges having read, understood, and accepted this Refund Policy in its entirety. This policy is subject to revision; the latest version is always available on our official website. All disputes are subject to the jurisdiction of courts in Lucknow, Uttar Pradesh, India.